As an online company, we understand that sometimes a rug may not be as you imagined when it arrives at your home. So we give all customers 14 days to return any order for a full refund of the price of the rug (s). Your are responsible for returning the rug (s) securely packaged in its original condition.
In the unlikely event that a rug is delivered damaged or faulty, we will happily exchange or refund your purchase. If on arrival the packaging is damaged, please ensure that it is marked on the courier's delivery note, as we are unable to pursue any claims against them if the delivery was marked received in good condition.
Once notified of damages or faults we will arrange for our courier to collect your purchase and a replacement or full refund will be issued once the rug has been received and inspected.
Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production.
Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.
Note: Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours. We will accept refunds on incorrect colour shades, but they will not be deemed to be faulty.
Returns can be booked with competitive rates using the following online services:-
Parcel Monkey - https://www.parcelmonkey.co.uk/
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Parcel 2 Go - https://www.parcel2go.com/
Send a parcel from only £2.19 exc VAT. Compare parcel delivery quotes from myHermes, UPS, DPD and more right here.