You may at any point during your order being processed, prior to dispatch, cancel you order for a full refund back to the account payable or choose an alternative item to amend your order to. 


Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production. While every effort is made to manufacture to the correct size, slight variations are unavoidable and natural fibres can shrink as they move to a different climate. 


Handmade rug sizes may vary by up to +/-5%. They are not recommended for inset locations.