We will deliver the goods ordered to the address that has been provide to us for delivery at the time of making the order.

Deliveries are usually 1-10 working days; however, we do ask that you allow up to 28 days in the rare event that your rug may be out of stock in which you will be advised of any updates via email or phone call. We do provide estimated lead times against each product when you are browsing the website.


Delivery times on custom made products will be displayed at the time of ordering.


You will be informed by email once your order has been dispatched, stating details of the courier used (Subject to the correct email address being entered when placing your order).


Should you require your order as a matter of urgency or to check delivery lead time on a particular product, please could our Sales Team on 0161 876 4566 or email sales@therugseller.co.uk